Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days. Once your order is processed, it will be shipped as soon as possible.
Shipping Times
Estimated delivery time is 12–15 business days, depending on your location.
Please note that shipping times may vary during peak seasons or due to external factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout and will be displayed before completing your purchase.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your package every step of the way.
Delays
While we do our best to deliver orders on time, occasional delays may occur due to customs, carrier issues, or high demand. We appreciate your patience in these situations.
Incorrect Address
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Questions?
If you have any questions about your order or shipping, feel free to contact us at:
📧 CloudStepRelief@outlook.com